Disney+ Launch Stumbles With Widespread Tech Issues

Fans are greeted with several glitches as they try Disney’s new streaming service for the first time

Last Updated: November 12, 2019 @ 7:53 AM

If you had issues trying to watch Disney+,  you’re not the only one.

Disney’s new streaming service ran into tech issues for many customers soon after launching early on Tuesday morning, delaying their ability to watch their favorite shows and movies after months of anticipation. Eager customers shared several different error messages on Twitter, with some users being met with an “unable to connect” alert. Others were greeted with: “Error. Sorry something went wrong. Please try again later.” And that was for the customers that were lucky enough to even get on Disney+, with some saying they ran into tech issues just trying to sign up.

“The consumer demand for Disney+ has exceeded our highest expectations. While we are pleased by this incredible response, we are aware of the current user issues and are working to swiftly resolve them,” a Disney spokesperson told TheWrap on Tuesday morning. “We appreciate your patience.”

Here’s a quick look at some of the complaints Disney+ customers had:

The tech issues left Disney fans waiting just a little bit longer to explore the service’s catalog, which includes an array of classic Disney content, “Star Wars,” and new TV series. On the positive side, Disney did at least feature some of its more popular characters in its error messages.

Downdetector.com, a site dedicated to tracking tech issues, reported nearly 8,400 streaming and log-in problems at 6 a.m. PT.

Disney+, which has been years in the making at the Mouse House, costs $6.99 per month or $69.99 per year. Customers also have the option of bundling it with ESPN+and Hulu for $12.99 per month. You can check out a comprehensive roundup of all the shows and movies hitting the service here.

Jennifer Maas contributed to this report. 

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