Company Behind Fortnite Video Game Scores an ‘F’ Rating From the Better Business Bureau

Epic Games spokesperson says that complaints from the BBB have been redirected to its Player Support staff

The video-game company behind popular titles such as Fortnite and Infinity Blade has been rated “F.”

Unfortunately, that rating doesn’t stand for “fun.” And it certainly doesn’t stand for “fantastic customer service.”

Epic Games has been given an “F” rating by the Better Business Bureau, the bureau said Wednesday.

According to the BBB, the Cary, North Carolina, company earned the rating “due to unanswered customer complaints.”

The bureau said that Epic Games has had 279 Better Business Bureau complaints filed against it in the past three years, with 271 of those filed in the past year alone.

Of those 279 complaints, the BBB said, 247 of them have gone unanswered.

According to the BBB, most of the complaints it received about Epic “deal with customer service and refund or exchange issues.”

An Epic Games spokesperson told TheWrap that it is not affiliated with the Better Business Bureau, and that complaints from the bureau have been redirected to the company’s Player Support staff.

“Epic Games is not affiliated with the Better Business Bureau and has redirected all player submitted complaints from the BBB to our Player Support staff,” the spokesperson said. “We encourage players with concerns about their accounts to reach out to us at https://www.epicgames.com/site/en-US/customer-service.”

The bureau said that one complainant wrote, “Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner’s account.”

Another complaint read, “There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated.”