Facebook’s Privacy Woes Continue: Company Admits Transcribing Users’ Audio

Social network said contractors listened to audio to make sure its AI transcribing tools were working properly

Facebook’s privacy woes continue. In a Tuesday report by Bloomberg, the social media giant admitted that it has been paying contractors to transcribe users’ conversations — a practice it said it stopped “more than a week ago.”

The company told Bloomberg it had only been transcribing audio from users who had selected an option to transcribe voice conversations on Messenger; Facebook said it had its contractors check whether its artificial intelligence tools were transcribing conversations correctly and that it didn’t reveal the identity of users to its contractors.

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Sean Burch

Tech reporter • sean.burch@thewrap.com • @SeanB44