Service goes down one day after Hulu increased its monthly fees for its live TV package
Thousands of Hulu customers were unable to stream “The Handmaid’s Tale” or a classic episode of “The O.C.” on Thursday afternoon after the service went down — one day after the Disney-owned streaming service’s latest price hikes went into effect.
Hulu experienced a spike in reported issues on Downdetector.com, a website dedicated to tracking outages, on Thursday afternoon. About 26,000 people reported streaming problems between about 2 and 3 p.m. PT. Most of the reported problems appeared to stem from the West Coast, according to the site’s map.
The cause of the outage is not known, but the problem was resolved at approximately 3:36 p.m. Pacific, Hulu support said on Twitter.
The outages come one day after Hulu’s latest fee increases hit customers on its live TV plan. Hulu now charges those customers $54.99 per month, a 22% increase from its previous $44.99 monthly fee. This was the second time Hulu had increased its subscriber fees this year.
The streaming service, when it last reported in May, had 28 million customers across its ad-supported, ad-free and live TV packages.
Hulu’s outage was one of the top trending topics on Twitter, where a few people cracked jokes about the issue:
— Cicely C. Mitchell (@CicelyMitchell) December 19, 2019
Hulu stopped working so naturally I check Twitter to make sure I’m not alone in this ????????????♀️
— Ashley Sharpe (@ItsAshleySharpe) December 19, 2019
Hulu’s down and I don’t have Netflix pic.twitter.com/vlbDktZs8E
— Marilyn M (@pizzad0gg) December 19, 2019
*runs to Twitter to make sure Hulu isn’t working for everyone and not just me.
— Leah (@IamNOTleah) December 19, 2019