Leslie Jones got honest with Jessica Alba on Tuesday, and let Alba know that she isn’t happy with the way her company did business.
“Saturday Night Live” star Jones lit into the Honest Company via Twitter, saying that her recent experience with the company had been a “nightmare” and calling out Alba by name (or at least Twitter handle).
Jones also declared that the company had “just lost a good customer.”
“Ok @Honest you just lost a good customer,” Jones began her critique. “@jessicaalba please address your company that is not doing good business. I have use your company for more than three years now and these last three orders have been a nightmare!!”
Jones continued, “I have spend [sic] too much money here for that to happen!!”
Jones did not elaborate further on the nature of her complaint.
Alba responded hours later, saying that the company was “all over this issue” and telling Jones, “I’m a huge fan of yours.”
“Omg! I’m so so sorry you haven’t had a great experience. We are all over this issue and will make it right,” Alba wrote. “I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I’m a huge fan of yours.”
Jones isn’t the only one to express displeasure with the company, which Alba launched in 2012. The company has been sued a number of times since its launch, including a 2015 class-action lawsuit filed by a man who said that he “suffered a severe sunburn resulting in blistering and peeling” after using Honest Sunscreen.
According to Michael’s complaint, Honest Company decided in March to reduce its zinc oxide content from 20 percent to 9.3 percent in March, but “continued to represent that Honest Sunscreen provides broad spectrum SPF 30 sun protection.”
Witness Jones getting a little hot with Honest herself in the tweet below.
Ok @Honest you just lost a good customer. @jessicaalba please address your company that is not doing good business. I have use your company for more than three years now and these last three orders have been a nightmare!! I have spend too much money here for that to happen!!
Omg! I’m so so sorry you haven’t had a great experience. We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I’m a huge fan of yours????????. JA
Comic-Con Party Report in Pictures: Jessica Alba, Emma Roberts, Rosario Dawson and Angela Bassett (Photos)
Jessica Alba and Rosario Dawson are fresh and fashionable at the start of the "Sin City" press tour at the Microsoft Lounge on Saturday.
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Emma Roberts, Sarah Paulson,and Angela Bassett huddled up at Fox Television's Saturday night cocktail party at Pizzeria Mozza. (Yes, there's one of those in San Diego.)
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"The Simpsons" creator Matt Groening, the voice of "Family Guy's" Cleveland, Mike Henry, Fox TV Co-Chairman Dana Walden, fellow Co-Chair Gary Newman, "Family Guy" Co-EP Steve Callaghan at what Fox called "Stars & Producers Cocktail Party" near the marina.
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Inside Fox's get together at Mozza.
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"Sons of Anarchy's" Theo Rossi and "The Shield" star Michael Chiklis at the Fox party.
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Emma Roberts gets time with Gary Newman, now one half of the Fox TV czardom.
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Mike Henry, "Family Guy"/"The Cleveland Show" executive producer Richard Appel, and fellow animator from the "Simpsons" Al Jean.
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"Sons of Anarchy" ride together: Mark Boone Junior, Tommy Flanagan, and David "Happy" Labrava at Fox.
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Not that "Mac" store where you get your Iphone fixed. This one in the Gaslamp district premiered MAC Cosmetics' "Simpsons Collection."
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"The Flash" co-stars Jesse Martin and Grant Guskin teamed up for beer pong at BuzzFeed and CW's joint party for the upcoming series atop the Marriott.
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The headliners of the "Flash Bash": Grant Guskin, Jesse Martin, Candice Patton, Tom Cavanagh, and Danielle Panabaker.
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Candice Patton, formerly of BET's "The Game" could not sit on the sidelines.
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"2 Reasons This Party Did Not Stink": 1. Prime outdoor real estate. 2. Room to move. 3. This...
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Like an oasis in the desert.
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Upcoming Emmys host Seth Meyers and Nina Dobrev made it to the Playboy/"Bates Motel" party on Friday, the hot party of the night.
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An A&E/AMC mashup, as "The Walking Dead's" Norman Reedus and Lauren Cohan hung with Vera Farmiga at Playboy.
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Fire marshalls shut down the door early and people gave up waiting in line. These people were on the right side of the cutoff.
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Nestor Carbonell reminds everyone where they first fell in love with him. He still has not aged.
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Carbonell's once and present boss on both "Lost" and "Bates Motel" Carlton Cuse approves.
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Shane West watches his buddy Ben McKenzie try his hand at a motorcylce-starting key-lottery on a Triumph bike. The proceeds were to be donated to charity.
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Aisha Tyler was not just all "Talk."
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In addition to rapping with Biz Markie on Friday, Channing Tatum had breakfast from Sirius XM's crafty.
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"Don't forget about me?! I've made $498 million since May." - Warner Home Entertainment's "Godzilla" display.
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Maitland Ward channeled her Kelly McGillis "Top Gun" at Crave Online's party on the Midway.
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The Midway concert scene.
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"The Hunger Games: Mockingjay - Part 1" downbill cast Evan Ross, Wes Chatham, Natalie Dormer, Elden Henson, and Mahershala Ali launched an exclusive new trailer on Samsung Galaxy S Tabs at the Hard Rock on Friday.
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All those fans behind them in the previous photo came to watch the new trailer, which reportedly shows scenes within District 13, on Samsung Galaxy S tabs and headphones - a clever marketing tie in with Lionsgate.
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Natalie Dormer is sporting dystopian hair.
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"iZombie" co-stars Rahul Kohli and Robert Buckley dressed up as Luigi but did not find his mansion, only the TV Guide Yacht on Friday.
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Organizers shared this photo with typical comic book bombast: "A brooding Boreanaz trades Bones for Bros."
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Meanwhile, George R. R. Martin found solitude on the yacht, sampling a Bai5 antioxidant drink.
Courtesy of Narrative Group
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Nestor Carbonell losing his shirt is only one half of the fireworks
Jessica Alba and Rosario Dawson are fresh and fashionable at the start of the "Sin City" press tour at the Microsoft Lounge on Saturday.