One Third of Quibi Subscribers Say They Plan to Drop Streaming Service in Next 3 Months

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“Quibi has been hit hard by stay-at-home orders,” analytics firm Kantar reports

A Conversation With Quibi's Founder Jeffrey Katzenberg And Quibi Creators Lena Waithe, Veena Sud, And Kaitlin Olson At Sundance 2020
Photo by Daniel Boczarski/Getty Images for Quibi

Quibi is having difficulty retaining subscribers despite a strong start in June, and 33% of respondents in a recent survey by analytics outfit Kantar said they plan to cancel their subscription this quarter. The mobile-first streaming on-demand platform founded by Jeffrey Katzenberg launched in April with $1.75 billion in funding. Kantar calculates streaming on-demand subscription rates each quarter and found Quibi had the highest planned cancellation rate compared to other leading services like Disney+, HBO Max or Amazon Prime Video. “Quibi has been hit hard by stay-at-home orders, greatly reducing the unique selling point of its short time frame, mobile-first approach,” Kantar noted. “Quibi subscribers’ biggest gripes are around quality of the shows, ease of use and buffering/speed issues.” Quibi initially launched with a 90-day free trial, but most customers aren’t holding onto their subscription once that trial period expires. One factor inhibiting Quibi’s growth is that it’s one of several streaming on-demand services users pay for — Kantar’s data found that the average Quibi subscriber also subscribes to about 5 other SVOD platforms. That’s compared to the average market rate of three subscriptions per person, and is “unlikely to be sustainable,” Kantar noted. In June it was reported that Quibi was on track to fall far below its projected subscriber count this year — the short-form streaming service is expected to have 2 million or fewer paying subscribers by the end of 2020. Katzenberg told the New York Times in May that he blamed the company’s lackluster consumer interest and launch hiccups mainly on the coronavirus. “Is it the avalanche of people that we wanted and were going for out of launch? The answer is no. It’s not up to what we wanted. It’s not close to what we wanted,” Katzenberg told Times in regards to the download counts.


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